We hope that you will find the information on this website useful. Please contact our helpline if you need any further guidance:
We can normally answer your helpline queries between 9:30am and 5:30pm Mondays to Fridays, or you can leave a message with us outside these hours.
We have offices in Northern Ireland, Scotland and Wales and regional offices across England. To contact your regional or country team please see contact details below.
We have a minicom service for people who are hard of hearing: 020 7591 6255. You can use this service if you have access to a minicom textphone.
If you have any technical problems with the HLF website then please email: enquire@hlf.org.uk
Warning: Bogus awards
Have you been told you have won a prize from the Heritage Lottery Fund?
HLF does not operate a Lottery or distribute prizes. We only make grants in response to applications. So, if you receive an email telling you that you have won a prize, it has not come from us. No lottery that asks for payment in order to claim a prize belongs to either the HLF or the UK National Lottery.
There are some lotteries that ask you to pay to claim your prize. We do not know which of these lotteries are valid. Some pay-to-claim lotteries are regarded by the Metropolitan Police or the Gaming Board of Great Britain as being fraudulent. If you would like further information, please contact the Met. Police by email or visit their website.
Our advice is that you exercise caution and do not part with your money or give your details to an unknown party or company and check the lottery’s legal status first.
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